Terms & Conditions
Welcome to Altravio Tourism. By accessing our website and booking any travel service or tour package, you agree to follow the terms and conditions mentioned below. These terms are designed to ensure a safe, transparent, and smooth travel experience for all customers.
Booking Confirmation
All bookings are confirmed only after successful payment verification and confirmation from our travel team.
Payment Policy
Customers must complete payments within the specified time. Partial or full payment may be required depending on the package.
Cancellation & Refund
Refunds and cancellations are processed according to our cancellation policy. Certain bookings may be non-refundable.
Travel Documents
Travelers are responsible for carrying valid ID proof, passports, visas, tickets, and other required travel documents.
Package Changes
Altravio Tourism reserves the right to modify hotel bookings, transport, schedules, or itinerary due to operational reasons, weather conditions, or emergencies.
Customer Responsibility
Customers are expected to maintain proper behavior during travel and follow local laws, hotel policies, and safety rules.
Third-Party Services
Flights, hotels, transportation, and other services provided by third parties are subject to their own policies and conditions.
Delays & Emergencies
Altravio Tourism is not responsible for delays, cancellations, natural disasters, weather issues, government restrictions, or unexpected travel disruptions beyond our control.
Account & Dashboard
Customers can manage bookings, payments, package details, and travel information securely through their dashboard after login.
Acceptance of Terms
By using our services, customers agree to all terms, conditions, policies, and guidelines provided by Altravio Tourism.
Cancellation & Returns
The Cancellation & Return Policy section explains the terms and conditions related to booking cancellations , refunds, rescheduling, and travel modifications at Altravio Tourism. We aim to provide a transparent and customer-friendly policy to ensure a smooth travel experience for every traveler.
Customers can request cancellation of their booked tour package by contacting our support team or through their account dashboard before the scheduled travel date. Refund eligibility depends on the cancellation timing, hotel policies, transportation bookings, and package type. Cancellation charges may apply based on the services already confirmed or reserved.
For cancellations made within the allowed cancellation period, eligible refunds will be processed to the original payment method within the specified business days. Certain services such as flight tickets, hotel reservations, visa processing fees, adventure activities, and special event bookings may be non-refundable according to third-party provider policies.
Travelers can also request date changes or package modifications depending on availability and applicable charges. In case of natural disasters, government restrictions, weather conditions, or unavoidable emergencies, Altravio Tourism will provide possible alternatives, rescheduling options, or support according to the situation.
Customers are advised to carefully review package details, inclusions, exclusions, and cancellation terms before confirming any booking. By booking with Altravio Tourism, travelers agree to follow the company’s cancellation, refund, and travel policies for a secure and reliable travel experience.
Security Policy
At Altravio Tourism, we are committed to protecting customer information, travel details, booking records, and payment data. Our security policy is designed to provide a safe and reliable experience for every traveler using our platform and services.
Secure User Accounts
Customers are responsible for keeping their login credentials secure. Do not share passwords or account details with others.
Secure Payments
All payment transactions are processed through secure systems to protect customer payment and booking information.
Data Protection
Personal information such as contact details, travel records, and booking history are stored securely and used only for travel and customer support purposes.
Privacy & Confidentiality
Altravio Tourism does not sell or share customer information with unauthorized third parties without customer permission.
Fraud Prevention
Any suspicious activity, fake bookings, payment fraud, or misuse of our platform may result in account suspension and legal action.
Safe Website Usage
Users must not attempt unauthorized access, hacking, data manipulation, or harmful activities on our website.
Security Updates
Our systems are regularly monitored and updated to improve security, reliability, and customer data protection.
Customer Support Security
Customers should contact only official Altravio Tourism support channels for booking confirmation, payments, and travel assistance.
User Responsibility
Customers are advised to verify travel details, payment information, and booking confirmations before making transactions.
Grievance Policy
Altravio Tourism is committed to providing high-quality travel services and customer satisfaction. In case customers face any issues related to bookings, payments, travel services, hotel arrangements, cancellations, or customer support, they can contact our grievance support team for assistance and resolution.
Customer Complaints
Customers can report complaints related to tour packages, booking errors, payment issues, hotel services, transportation, or travel support.
Support Assistance
Our support team will review and respond to grievances as quickly as possible to provide a fair solution.
Response Time
Grievance requests are usually reviewed within business hours. Resolution time may vary depending on the issue and service provider.
Complaint Submission
Customers can submit complaints through email, phone support, WhatsApp, or official customer service channels.
Booking Verification
Customers may be required to provide booking IDs, payment proof, travel details, or other documents for grievance verification.
Fair Resolution
Altravio Tourism aims to provide transparent and fair resolutions according to company policies and travel agreements.
Misuse of Services
False complaints, abusive behavior, fraud attempts, or misuse of grievance services may result in account restrictions.
Customer Satisfaction
We continuously work to improve our services and ensure a better travel experience for all customers.